Start and End of process
...an artificial decision1.3
Where are ‘Start’ and ‘End’?
When does the process starts?
Where does it ‘ends’
When does our process starts?
Define the starting-point of the process. Since most processes are tightly connected with others, this may be a somewhat artificial ‘cut’. I suggest you define a clear signal, an easy recognizable point to be called ‘start of process’. Some examples:
- First day of the month (i.e. monthly closure process)
- Customer requests quotation (quotation process)
- Alarm signal sounds (Evacuation)
- customer calls 0800-callcenter.
When do we consider the process ‘ready’?
Try to find a clear ‘end-point’ that makes sense form a value point of view:
Is it good enough when a product is just shipped, or should it be shipped ánd the invoice be send?
