Makigami in Hospital: Lumbosacral radicular syndrome

Neurosurgical Science Centre Tilburg (St Elisabeth Hospital)

used Makigami to reduce treatment of lumbosacral radicular syndrome (LRS, ‘Hernia’) from an average 107 days to 14 days!

 It was often asked whether a makigami in a hospital would give similar results as in other environments.

Two multi disciplinary hospital teams of each 6 people went December 11 and 12, 2006 through a Makigami analysis of the treatment of ‘a hernia’.

The LRS Process

For the patient, the process starts with the visit at a neurologist and ends when the patient is correctly being treated. Both teams came up with more than 10 meters of analysis each! Although involved in the process at a daily basis, they where flabbergasted about the complexity of such a ‘regular, standard treatment’. On average a patient is ‘on the way’ for 107 days, with fluctuations between 37 and 270 days.

Makigami Teams

In the teams participated:

  • hospital manager,
  • manager neurosurgery,
  • floor manager,
  • nurses,
  • secretaries,
  • department assistants,
  • and neurosurgeons.

None of them had knowledge of the whole process, most where even not aware of parts of the process. It was one of the first makigami’s made in a hospital ever.

How long did this makigami take?

It took the teams about 1,5 days to fully understand and describe the current process. During this phase many ideas where raised and discussed. Valuable issues where parked for further investigation. Sharing different perspectives is a crucial goal in this ‘exercise’. Many ideas for the future state of the process are born in this phase.
 At the end of the second day, both teams presented the results at each other and invited guests. They all firmly believed it should be possible to go through the whole process in between 4 to 14 days, depending the route it would take.The future state of the process could be described at 1,5 Makigami sheets, compared to 9 sheets in the current situation. Lots of complexity is eliminated!

The implementation of the future state makigami

The implementation was realized within 3 months.

The project was so successful, that the hospital was flooded with patients from all over the country, causing an unexpected new challenge to the team!

What was done after this makigami?

After this first pilot in 2006, the makigami methodology was soon being used by one of the team members (a nurse) to improve other processes.

The same happened in the Radboud Medical Centre. After a first makigami performed in the ER of the University Hospital (in Nijmegen, the Netherlands), one of the staff members used it in other departments and later in other hospitals.

Today it has also successfully been implemented in other medical disciplines.

Where expensive equipment is being used -like MRI scanners, gamma knives or other radio-therapy equipment- the combination of makigami and OEE (see oeefoundation.org) will show spectacular results!