The implementation of the future state makigami
The implementation was realized within 3 months, which may well be called a record pace!
A “hernia street” was set up, in which team members from all the necessary disciplines worked together according to the defined makigami future state process.
From the new process, naturally emerged a multidisciplinary team that, without much ado, could together provide the flow of hernia patients with rapid- and above all strongly patient centered care.
Not only the patients, but also the employees reacted with enthusiasm; the clear agreements and tight cooperation resulted in a high flow of work, but reduced work stress and the previously usual friction to integrate this patient flow into the other flows.
The project was so successful, that the hospital was flooded with patients from all over the country, causing an unexpected new challenge to the team!