Step 3: Design the Future State

Climb on a Pink Cloud and

design the Ideal -Fast, Flexible, Reliable and Cost Effective- Process

Fast, Flexible, Reliable and Cost-Effective

The old process probably contained already all value elements.

What if we just leave out anything that did not matter? That already would be a huge improvement going into the future state process.

But there is even a better way to proceed. Climb with us on a ‘pink cloud’ and create your ‘Dream State!

How to create the future state process?

Use your current Value elements:

The loss-analysis showed where the value is in the current process. This is the basis for the new process. Do not allow for any LOSS to slip in again! Find solutions to do it in a way no loss is needed. Find alternatives!

Add as much extra value as you can think of and cope with:

Eliminating non-value adding activities frees up time to add valuable activities. Ask each team member where he or she sees opportunities to add more value. Let the professionals reconsider their value. ‘What can you add here?’

Design the ultimate process-flow:

Order all Value Adding Activities in the most optimal way. Combine, simplify and optimize the steps. Eliminate transfers, waiting, and difficult handling. Dream the ultimate process flow! Do not yet ask ‘How should it be done’. First ask ‘What should be done’

Figure out how this can be realised

Once you know WHAT you want to achieve, there are usually ways to do it. Use the knowledge of ALL your professionals to find a way. Remember: WHAT goes first. Ask WHY. Then find the HOW!

Is your Future State Design OK?

Ok, now you designed your new process. How do you know it is OK? Could it be done even better? 

  1. Is throughput 50-90% faster?
  2. Did you reduce transfers by more then 70%?
  3. Will output errors go down by 90-100%?
  4. Will you add 100-500% more value?

At least 3 out of 4 should be true. Implementing a new process, one way or the other, is time consuming. So do it right in order to gain its revenues year after year!

When -for whatever reason- you do not gained these improvements, let us help you! It is worthwhile!

How good is the new process design? 

To be honest: This is not so easy to determine; it requires quite some expertise.

At this point, before the implementation, it would be a good deal to let an expert review the new process in order:

1. To make sure you are not dragging larger losses into your new process

2. To check the process on structural correctness: i.e. Will it hold stand when exceptions occur?