International Format for
Process Improvement CASE DESCRIPTIONS
Name of the Process
Start Situation
| General Process Description | |
| Organization | |
| Branche | |
| General description of the process | |
| Why this process needed to be improved | |
| What at are the problems? | |
| How severe are those problems | |
| What is known? | |
| KPI’s | |
| ISO meets Reality? | |
| Is there a target to aim for? | |
|
KPI Comparison |
Current State |
Designed Future State |
Realized Future State |
% +/- |
|
| Throughput time | Average | ||||
| Fastest | |||||
| Slowest | |||||
| Value Added Time | |||||
| Non Value Added Time | |||||
| # Forms/Data carriers | |||||
| # Transfers | |||||
| # Proces Touches | |||||
| #Transactions | Total | ||||
| OTIF | |||||
| Correct & Complete | |||||
| Corrective | |||||
| Cost per Transaction | |||||
| Opinions – Responses – Experiences | |
| Customer(s) to the process | |
| Person who gave assignment | |
| People who work in process | |
| Improvement Team |
| Essence of the solution/improvement | |
| Estimation of the value of this improvement (in money or auditable outcome) | ||
|
According to Future State Design |
Realized |
|
| Direct costs | ||
| Cost in earlier/later process | ||
| Improved Revenues | ||
v1.1 Arno Koch