The stunning results with Makigami Process Analysis
Fundamental improvements!
In virtually any value adding process, 95 to 99,5% of the time is non-value adding. It is such non-value adding time that is being identified and eliminated through the analyses in the makigami sessions.
Most process have many transfer points (one desk to the other) that can be can be eliminated. This leads to less waiting time and particularly to less errors.
Throughput time of virtually any process can dramatically be improved by using the makigami method. The improvements with makigami affect throughput time, errors, process stability, cost and more.
5 Improvements with Makigami
Throughput time 50-90% faster
A well performed Makigami Process Mapping virtually always leads to extreme shorter lead-times. More then 50% faster is very common, 90% is very often possible! (even if you do not believe it now!)
More added Value for the customer
After taking away non value adding activities, the the available time can be converted in adding extra value. This leads to higher work-satisfaction of the employees and higher customer satisfaction. At least 5 times more value and this at no extra cost is our baseline.
Less interfaces from one desk/department to the other
By combining value adding activities, the amount of transfers between several states wil be drastically reduced. Less sources for errors, more ownership for employees and faster delivery. We aim for 90% less interfaces.
Less output errors
Together with the results above, a better understanding, overview and standardization within the process above, the quality of the output is usually substantially better. Why not eliminate 90% of the errors?
Less Forms and/or IT systems
Many processes have grown in many years. We find a jungle of forms, IT solutions, procedures etc. It is not unusual to find the same set of data being stored in multiple places. Of course often out of sync. Not only a burden for the users, but also a serious risk for data-integrity. Lets cut out ALL forms, screens, systems etc. that not specifically add any value!
RESULTS with Makigami
Throughput time: 50% - 90% faster
The throughput time is the total time from start till end of the process (e.g. ‘customer asks for quotation’ until ‘Customer receives quotation’).You will discover the vast majority of the time, noting happens to the subject in the process (e.g. the quotation). By taking away all this waiting time, the process will speedup dramatically. Speed becomes more and more the biggest competitive advantage. Doing the current job in 10% of the current time is mostly really no rocket science. And it needs no investment at all!
Transfers: 90% Less
A ‘transfer’ is the connection between one person or department to the other. Those are the weak spots in many processes since it is here where humans need to communicate and know exactly how to transfer the information downstream in the process. The less transfers, the less chance on errors on those points.
Output errors: 90% - 100% less
The ideal process delivers 100% of the time 100% quality. Every process needs to be in control in order not to lose any valuable resources. By having a clear understanding of every value-step and eliminating all non-value adding activities (including transfers) the quality has to go up significantly
Value added time: 100% - 500% up
When no longer losing time on non-value adding activities, valuable resource become available to perform tasks that do add value in whatever way. By challenging the team to add more value, they can achieve a far higher performance at no extra cost.
The improvements with makigami workshops typically show how historically grown processes become transparent, fast and more stable by taking out the identified losses.
Systemic Thinking
The Makigami process map, almost automatically brings an organization towards ‘systemic thinking and working’.
The Makigami Method is a simple and easy to use tool. However, it is the basic vehicle towards a completely different approach of support- and administrative organizations. As such, it is the key-instrument towards a systemic -or if you wish a holistic- view of the organization and its surrounding. Well performed sessions can be the starting point to the true next level of successful organizations.
