Healthcare Provider Charter: What is ‘Quality of Providing Care’?

1. Being able to provide Care

• I can act from my autonomy as a professional
• I am connected to my colleagues, the patient and third parties through our common goal: the quality of life of the patient.
• The system within which I work supports my -and our- work optimally.
• I can-and will-adhere to guiding principles that provide the right direction at all times in unusual or abnormal situations
• The guidelines and standards of our field make my work more secure and our mutual cooperation easier and more effective.
• The cooperation with others in the system is fluent and in full coordination with each other

 2. Providing Quality of Life

With my presence I ensure recovery– preserving or improving the quality of life of our patient

This means:

• I will determined quickly and adequately what is going on so that my patient does not have to live in uncertainty for an unnecessarily long time.
• There is good and honest consultation with the patient about what the options are and how WE are going to address his/her problem together.
• The patient knows what he can do himself and what will happen to help him.
• When his behavior does not support his needed care, why that is will be examined and he will be addressed as appropriate.
• All necessary actions are taken one after the other in a smooth process.

I will do no harm; Nothing will happen that will make the patient worse than he already is. So:

• I will make sure to know who he is and what he needs where and when correctly.
• I will stop ‘doing’ whenever I am no longer sure the outcome will be correct.
• I will keep the patient pressure ulcer free
• I will apply the right medication in the right dose at the right time and never in the wrong combinations
• I will make sure the patient can enjoy a good (night) rest
• I will prevent the patient from falling
• I will nourished the patient well
• I will provide optimal pain relief when needed
• I will keep wounds made in the care facility free from infections

3. Trust

The patient may trust blindly

• Whenever I cannot do my job correctly or even made mistakes, I can and should report this because then the root causes will be investigated and eliminated. I shall never have to make the same mistake twice.
• Standards and guidelines that I have to follow are so well thought out that they benefit the overall care process for the patient. Superfluous guidelines will not be imposed on me.
• My precious efforts will not be misused to solve the consequences of rickety processes, systems and organizations.