Shingo Model (c)2020 Shingo Institute
The Shingo Institute use 3 ‘Insights’:
#1 Ideal Results Require Ideal Behaviors
The results of an organization depend on the way its people behave. To achieve ideal results, leaders must do the hard work of creating a culture where ideal behaviors are expected and evident in every team member.
#2 Purpose and Systems Drive Behavior
It has long been understood that beliefs have a profound effect on behavior. What is often overlooked, though, is the equally profound effect that systems have on behavior. Most of the systems that guide the way people work are designed to create a specific business result without regard for the behavior that the system consequentially drives. Managers have an enormous job to realign management, improvement, and work systems to drive the ideal behavior required by all people to achieve ideal business results.
#3 Principles Inform Ideal Behaviors
Principles are foundational rules that govern consequences. The more deeply one understands principles, the more clearly he or she understands ideal behavior. The more clearly one understands ideal behavior, the better he or she can design systems to drive that behavior to achieve ideal results.
More information at the Shingo Institute