Making a Makigami

General description
A Makigami Process Map is the result of several steps to perform. Each step will generate a deeper understanding of the process.

Birds eye view
Preparing Makigami Process Mapping
Making the Makigami Current State Process Map
Making a deep loss-analysis
Designing a loss-free Future State Process Map
Difference to other process mappings
Most process mapping techniques do not have a structural approach to detect the real losses and design a future state process based on loss-elimination.
Typically it stays with the current state, where the low hanging fruit is picked away.
Compared to a Value Stream Map, the makigami can also handle non-visible flows and value creations.
The Next levels

The future state, where value addition to the customer is leading, now should be integrated in an organization that systematically approaches this value creation.

1. The process and the system performing it should be structurally 100% correct and operating full-proof. This is where the PSD is being used.

2. The full-proof process is to be embedded in the organization that performs a multitude of processes. Persons are part of the system, the organization is part of a larger system. This all has to be integrated seamlessly.

The Purpose of Makigami


The Makigami process map, visualizes the current process in offices, laboratories, hospitals: Any place where the ‘product’ is not directly visible or physical.

An office is a factory for information. Since the product -and the waste- is not directly visible, it usually has even more losses than any other factory. The same goes for other service providers.

Makigami Process Mapping is used to analyze and visualize any ‘business’ process and is very suitable to use in environments, where processes are usually not transparent.

Any of the ‘7 deadly losses’ may (and will) become visible.

The Makigami Process Map also can be used to improve the investigated process by designing a future state map after taking away the identified losses.

Systemic Thinking

The Makigami process map, is the first basic technique in a wider approach to bring an organization towards ‘systemic thinking and working’.

Dr Deming once said:

‘In only 6% of the situations where something goes wrong,
it can directly be assigned to a person.
In the other 94% is due to the system where this person was acting in’

In other words: We place people in systems where the system invites us to make mistakes rather than preventing them…

If we study this carefully, the truth seems to be that in 100% of adverse effects this seems to be the case, because people always act according to the system they are being placed into…