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What is the World Class Performance Model

The following model offers a structure to see the relation between the different improvement strategies like Six Sigma (TQM), Lean Manufacturing (JIT) and TPM, and the techniques being applied in those strategies.

It begins with ‘Customer Focus’;
the customer has to be satisfied on Quality, Delivery and Cost.

A rough positioning of several popular techniques would look like this:


A keen strategy needs to be developed how to satisfy the customer.
Companies Policy needs to be translate in hands-on activities

An information layer, including KPI’s, feedback systems, and knowledge sharing ties activities to Strategy

Although customer needs can not be split apart, Q-D and C have different focus and different improvement focus-strategies to realize the strategy.

To do so the company needs a sound organizational basis