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Monozukuri Kata

Driving Continuous Improvement to the Max

Makigami Systemic Process Improvement


A structured process Mapping method, supporting systemic process improvement in physical and invisible processes.

Creating optimal Value Adding processes with the know how of your own crew.



The Art of Making things

Bringing Quality, Flow, Reliability, Technology and Cost together with Leadership and Social aspects of your Organisation.


Helping You to improve any Business Process

Do you need fundamental improvements, but don’t know how to start?

Small Steps… or breakthrough changes?

Our business is VERY special… will it work for us?

Should we hire an external consultant to do the change for us ? Or should we do it with our own people?

Implement more software or simply your processes?

Makigami is a great method to visualize, analyse and improve ANY business process. Want fabulous results?


What Is Makigami?

Makigami is -at first- a Process Mapping technique

Makigami literally means: ‘Role of Paper’ in Japanese.
But it is also the ‘Action Script’ to the Ninja (who holds this as role of paper in front of him).
It contains ‘the Golden Rules’ –the basic principles– the actions that really matter…

Makigami can be used in ANY environment

Offices, hospitals, laboratories: any place where processes are not directly visible or physical.

Makigami is a Team Tool

People working in your company know what’s going on, what works and what doesn’t. No expert can ever reach this level of company specific knowledge. By structuring the companies knowledge the impossible becomes possible!

Makigami leads to Breakthrough Improvements

Makigami is not a kaizen tool. It is a kaikaku tool: It results in large breakthrough improvements. The ‘Future State’ process can be continuously improved further by kaizen activities.

How to perform a Makigami Analysis

> 90% of your resources may not add any value… Let Makigami show you the huge hidden opportunities


The vast majority of all processes use less than 5% (!) of the time adding value! This means there is a huge potential for improvement. Why not use it before the competition does…

Select a process that will have a leverage when improved

Define a REALLY ambitious target to be achieved

Bring a team together with 360 degree view on the process

Allow the team to do the full analyses as described below

Let the team present their proposed new process, and its implementation plan for the next 100 days

Ask what the team needs to fulfill its proposal

Give the team a GO and set a presentation-date for over 100 days

1. Draw Current State

What is the situation NOW? Who does what and when? Who communicates to who and how? What does the time-line look like?Which documents and systems are being used?

Find out what really happens in the organisation!



2. Make Loss Analysis

From each and every activity in the current state, determine: Does this somehow creates any VALUE? Do machines run better? Does it make the customer happy? Is it a legal obligation?

Find out what really matters. And what not!



3. Draw Future State

Based on the learnings now done, design the optimal process. Only create value, eliminate ANYTHING that does not contribute to your goals.

Find out how to create a process (and organisation) that only creates  value, without doing thinks bring no value at all!



4. Make 100 Days Plan

The difference between a dream and a goal is a plan.

The team has commitment, know-how and plan how to create the new process. They now need the commitment and support of the management to do it.

Find out what everybody needs to create a huge success! 


Where does Makigami Originates from?

Right you see, as far as we know, the first ‘value stream map for offices’. It was made in 1996 by Okamura-san at Fujico (Japan). Compare the size of the door at the left!
After 10 years it was still being improved, as we could see during a visit in December, 2006

Okamura San during a Masterclass in Tokijo 2006

The first ever made makigami in 1996 at Fujico (Japan)

This Fujico Makigami could be considered to be ‘The mother of all Makigami’s’.

It was the inspiration to Arno Koch‘s development of the Makigami Process Improvement methodology.

Continuous Improvement Programs

Makigami can perfectly be used in any improvement program

but gains the best results in Botom Up environments like: 

Lean Manufacturing

Strong focus on ‘Flow’: creating processes that create value whenever the customer needs it

Total Productive Manufacturing

TPM is a strongly Equipment focused Improvement Strategy: Have reliable equipment creating value

Six Sigma

Uses statistical methods to create Stable Processes that produce low deviations and thus less out-of-specs


Combines the technical aspects from Lean, TPM and Six Sigma with the Social aspects of the system

Process Improvement Booster Week

After our long years experience, we enhanced the application of the technique. As a result, it is now possible to make quite deep analyses of the current state and redesign for the future state, within as little as one week.

In such ‘booster-weeks’, up to 6 simultaneous cross functional teams can analyse up to 6 processes. At the end of the week, they each present a 100-day implementation plan.

The participants will learn the Makigami-method, working on their own business process. 

The proposed new way of working is presented to all stakeholders. and the formal ‘Go’  to implement is given.

After a successful one week ‘makigami workshop’, the teams proudly present their findings and results and request the ‘Go’ for implementation. 

Don’t Wait Any Longer. Start Fundamental Improvements Today!