International Format for Process Improvement Case Descriptions

International Format for
Process Improvement CASE DESCRIPTIONS


Name of the Process


Start Situation

General Process Description
Organization
Branche
General description of the process
Why this process needed to be improved
What at are the problems?
How severe are those problems
What is known?
KPI’s
ISO meets Reality?
Is there a target to aim for?

 

KPI Comparison

Current State

Designed Future State

Realized Future State

% +/-

Throughput time Average
Fastest
Slowest
Value Added Time
Non Value Added Time
# Forms/Data carriers
# Transfers
# Proces Touches
#Transactions Total
OTIF
Correct & Complete
Corrective
Cost per Transaction

 

Opinions – Responses – Experiences
Customer(s) to the process
Person who gave assignment
People who work in process
Improvement Team

 

Essence of the solution/improvement
 

 

Estimation of the value of this improvement (in money or auditable outcome)

According to Future State Design

Realized

Direct costs
Cost in earlier/later process
Improved Revenues
 

v1.1 Arno Koch

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